Open to PM / Strategy roles · Noida, India

Shipping products that earn their place in the enterprise.

I help enterprise teams operate at the cutting edge of technology, by shipping AI products that clients swear by. 7 years at the intersection of development, analysis, and product.

See selected work →LinkedIn Read writing

Gaurav — Noida, IN — 2026

$17M+

Incremental revenue driven

over 3 years at HCLTech

140+

Enterprise clients

HCL MTaas and HCL IntelliOps

3×

Gartner / IDC / ISG Leader

over three consecutive analyst cycles

$5M

Growth in Net New bookings

over two years

About

Building AI products that earn their place.

Industry vetted record of developing, owning and shipping products and services across multiple domains.

Hi! I'm Gaurav. I've spent seven years shaping outcomes and delivering excellence, at small scale startups and large enterprises.

At HCLTech I was the PM for HCL Intelligent Operations, where I led end-to-end product development of HCL Intelligent Operations and AIForce.Ops — from problem discovery and LLM/agent design to experimentation and GTM — driving $17M+ incremental revenue over three years and securing back-to-back Leader ratings from Gartner, IDC, and ISG.

Right now I'm most excited about product development in the AI era, building systems that don't just surface insights but actually take action. At my last role, I was instrumental in HCLTech and HCLSoftware's collaboration on Strategic AI initiatives. Looking forward to new challenges in AI Product Development.

BasedNoida, India · Remote-friendly

Experience7 years total, 3.5 years in AI

Last rolePM, AI/Platform · HCLTech

CurrentlyOpen to PM roles

SuperpowerDiscovery, Strategy, Communication → distilled into an actionable roadmap.

Work styleData driven, clear stakeholder communication, evidence-led approach

Selected work

Three products. Real numbers.

Each case study includes the problem framing, approach, outcome, and what I'd do differently. Click any project for the full story.

Product Manager, AI/Platform · HCLTech · December 2022 – December 2024

HCL Intelligent Operations

Shipped

Enterprise AIOps platform — 140+ clients, three-time analyst Leader

End-to-end AIOps platform spanning alert correlation, root cause analysis, self-healing automation, and intelligent Service Management. I owned the product roadmap from discovery through GTM, working closely with data science, platform engineering, and a global sales team to drive Net New and Existing New bookings for 140+ enterprise accounts across varied domains.

$17M+ incremental revenue over three years140+ enterprise clientsGartner, IDC & ISG Leader — three consecutive cycles

Azure OpenAILLM OrchestrationITSM IntegrationMulti-tenant SaaSPython

Read case study →

Product Manager · HCLTech · January 2025 – December 2025

AIForce.Ops

Shipped

Agentic AI framework for autonomous IT operations

Led AIForce.Ops, an Agentic AI framework purpose-built for IT operations. The product enables auto-triage, runbook execution, and self-healing for L1/L2 incidents without human intervention. I was a key part of this initiative, monitored directly by the CEO's office, working closely and managing the expectations of a 25-person cross-functional team, aiming to be the first organisation to get a unified agentic solution from zero to market-ready, including a brand new interactive demo environment that superseded the first one.

40% reduction in manual interventions (early-adopter accounts)$5M in net-new bookings from demo environment30+ tenant phased rollout

Agentic AIAmazon BedrockAzure OpenAITool OrchestrationPython

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PM Track · Mobikwik · December 2021 – June 2022

Mobikwik BNPL Onboarding

Shipped

Redesigned credit eligibility UX and onboarding flow on consumer fintech app, leveraging Clevertap funnel data. Cut sprint spillovers by 65% by restructuring backlog grooming and aligning PM–engineering on acceptance criteria.

+12% BNPL sign-ups (50K incremental QoQ)Funnel + cohort dashboards owned end-to-end

ClevertapFunnel AnalyticsA/B TestingMobile Onboarding

Read case study →

View full project write-ups →

Experience

Where I've shipped.

Seven years (and counting) of iterating, ideating, shipping and evaluating, delivering outcomes instead of outputs.

Sep 2022 – Dec 2025

HCLTech

Product Manager, AI/Platform

Noida, India

Drove $17M+ incremental revenue over three consecutive years for HCL Intelligent Operations (AIOps platform, 140+ enterprise clients) through disciplined roadmap decisions and customer-centric feature development.
Secured consecutive Leader ratings from Gartner, IDC, ISG, and Avasant across three analyst cycles, strengthening competitive positioning in enterprise sales.
Designed and shipped agent-based automation for incident resolution (LLM + tool orchestration) within the AIForce.Ops Framework — enabling auto-triage and runbook execution for L1/L2 tickets, reducing manual interventions by 40% on early-adopter accounts.
Spearheaded AIForce.Ops, an Agentic AI product for IT operations, leading a cross-functional team of 25+ engineers, designers, and data scientists from concept to market-ready delivery.
Partnered with data science teams to evaluate and integrate LLM providers (Azure OpenAI); defined guardrails, evaluation metrics (latency, hallucination rate, task success), and phased rollout strategy across 30+ tenants.
Owned AIOps automation roadmap (alert correlation, root cause hints, self-healing); RICE-driven prioritisation resulted in 8% MTTR reduction and 14% lower ops cost for top 10 customers.
Rebuilt interactive demo environment with synthetic data and scripted agent workflows — used in 100+ sales pitches, correlating with $5M in net-new bookings over 12 months.
Developed GTM strategy with sales and vertical teams, resulting in 20% increase in customer pipeline and 15% growth in qualified leads.
Achieved 25% reduction in customer churn by delivering 50%+ manual process reduction via Agentic Service Management and intelligent automation.

Dec 2021 – Jun 2022

Mobikwik

Associate Product Manager (Development Programme)

Gurgaon, India

Increased BNPL sign-ups by 12% (50K QoQ registrations) by redesigning onboarding flows and improving credit eligibility UX using Clevertap funnel data.
Cut sprint spillovers by 65% by restructuring backlog grooming and aligning PM–engineering on acceptance criteria.
Reduced decision time by 50% through standardised funnel and cohort analytics dashboards.

Jul 2019 – Sep 2021

Technyk

Programmer Analyst

Delhi, India

Built custom API solutions and analytics platforms for enterprise clients, achieving 17% operational efficiency improvement and 25% boost in client satisfaction.
Developed Go To Market strategies contributing to 24% increase in market penetration.

May 2018 – Mar 2019

Deki Electronics

Software Engineer

Noida, India

Led MVP development for SureSolutions Retail stack; achieved 26% improvement in dashboard load times, 20% increase in system reliability, and 12.7% increase in client acquisition through sales enablement.

Operating principles

How I actually PM.

Six rules of thumb built up the hard way, through the ups and downs of my career.

01 / 06

Evidence-Based Decisions.

Use data, analytics, and user research to guide decisions, rather than intuition or gut feeling.

02 / 06

Iterative Approach (Build-Measure-Learn).

Build, measure, and learn continuously to improve the product, rather than relying on a single, perfect launch.

03 / 06

Empower the Team & Collaborate.

Build strong relationships, trust, and alignment with engineering, design, and marketing.

04 / 06

Demo with synthetic data, build with real.

A great scripted demo wins the deal; a great instrumented product keeps the customer. Invest in both, but never confuse them.

05 / 06

Outcomes Over Output.

Shipping features is not the job; moving a metric, changing a behaviour, or solving a real problem is.

06 / 06

Roadmaps are Hypotheses.

A roadmap reflects your best current thinking and should change as you learn, not as stakeholders apply pressure.

Toolkit

Skills & fluencies.

Sharpened through a journey from Dev to PM across Fintech, AIOps & Agentic AI, everything I have picked up along the way.

Product Management

Product Strategy & Roadmapping (RICE)B2B SaaS GTM & PricingCustomer DiscoveryCXO Stakeholder ManagementA/B & Funnel ExperimentationAnalyst RelationsPRD / BRD / Design DocsRelease ManagementProduct MetricsCross-Functional Programme ManagementProduct Demos & Evangelism

Artificial Intelligence

Agentic AI & LLM Product DesignAI-Led OperationsIncident Triage & Self-HealingLLM EvaluationAI Cognitive AssistantAI/ML Feature DevelopmentAI Infusion Strategy