Gaurav Bhatnagar
AI Product Manager — Noida, India
Summary
AI Product Manager with 7+ years of experience shipping AIOps and Agentic AI products to 140+ enterprise clients. Led end-to-end product development of HCL Intelligent Operations and AIForce.Ops — from problem discovery and LLM/agent design to experimentation and GTM — driving $17M+ incremental revenue over three years and securing back-to-back Leader ratings from Gartner, IDC, and ISG. Fluent across the full AI product stack: agent workflow design, LLM evaluation, cloud-native multi-tenant platforms, and data-driven prioritisation.
Experience
HCLTech
Product Manager, AI/Platform
Sep 2022 – Dec 2025
Noida, India
- Drove $17M+ incremental revenue over three consecutive years for HCL Intelligent Operations (AIOps platform, 140+ enterprise clients) through disciplined roadmap decisions and customer-centric feature development.
- Secured consecutive Leader ratings from Gartner, IDC, ISG, and Avasant across three analyst cycles, strengthening competitive positioning in enterprise sales.
- Designed and shipped agent-based automation for incident resolution (LLM + tool orchestration) within the AIForce.Ops Framework — enabling auto-triage and runbook execution for L1/L2 tickets, reducing manual interventions by 40% on early-adopter accounts.
- Spearheaded AIForce.Ops, an Agentic AI product for IT operations, leading a cross-functional team of 25+ engineers, designers, and data scientists from concept to market-ready delivery.
- Partnered with data science teams to evaluate and integrate LLM providers (Azure OpenAI); defined guardrails, evaluation metrics (latency, hallucination rate, task success), and phased rollout strategy across 30+ tenants.
- Owned AIOps automation roadmap (alert correlation, root cause hints, self-healing); RICE-driven prioritisation resulted in 8% MTTR reduction and 14% lower ops cost for top 10 customers.
- Rebuilt interactive demo environment with synthetic data and scripted agent workflows — used in 100+ sales pitches, correlating with $5M in net-new bookings over 12 months.
- Developed GTM strategy with sales and vertical teams, resulting in 20% increase in customer pipeline and 15% growth in qualified leads.
- Achieved 25% reduction in customer churn by delivering 50%+ manual process reduction via Agentic Service Management and intelligent automation.
Mobikwik
Associate Product Manager (Development Programme)
Dec 2021 – Jun 2022
Gurgaon, India
- Increased BNPL sign-ups by 12% (50K QoQ registrations) by redesigning onboarding flows and improving credit eligibility UX using Clevertap funnel data.
- Cut sprint spillovers by 65% by restructuring backlog grooming and aligning PM–engineering on acceptance criteria.
- Reduced decision time by 50% through standardised funnel and cohort analytics dashboards.
Technyk
Programmer Analyst
Jul 2019 – Sep 2021
Delhi, India
- Built custom API solutions and analytics platforms for enterprise clients, achieving 17% operational efficiency improvement and 25% boost in client satisfaction.
- Developed Go To Market strategies contributing to 24% increase in market penetration.
Deki Electronics
Software Engineer
May 2018 – Mar 2019
Noida, India
- Led MVP development for SureSolutions Retail stack; achieved 26% improvement in dashboard load times, 20% increase in system reliability, and 12.7% increase in client acquisition through sales enablement.
Skills
Product Management
Product Strategy & Roadmapping (RICE) · B2B SaaS GTM & Pricing · Customer Discovery · CXO Stakeholder Management · A/B & Funnel Experimentation · Analyst Relations · PRD / BRD / Design Docs · Release Management · Product Metrics · Cross-Functional Programme Management · Product Demos & Evangelism
Artificial Intelligence
Agentic AI & LLM Product Design · AI-Led Operations · Incident Triage & Self-Healing · LLM Evaluation · AI Cognitive Assistant · AI/ML Feature Development · AI Infusion Strategy
Tools & Technical
Python & SQL · Azure OpenAI / OpenAI API · Amazon Bedrock · Azure / AWS / GCP · Metabase & Clevertap · Aha! Roadmaps · Jira & Confluence
Education
PGD in Applied Statistics
IGNOU
Jun 2025 – Jun 2026 (Pursuing)
B.Tech in Information Technology
Maharshi Dayanand University
Aug 2013 – Jun 2017
Certifications
Explainable AI
Duke University · 2026
Google AI Leader
Google · 2026
Certified Scrum Product Owner (CSPO)
Scrum Alliance · 2022